Effective date: January 01, 2023.

These Terms of Use (the "Terms") govern your use of the website www.ydo.health ("application ydo Health," "we," "us" or "our") YOUR DOCTOR ONLINE LIMITED LIABILITY COMPANY (OGRN 1237700394084 /TIN 9726046636), the owner of the Site (the "Site Owner") and any other website or online service and this is due to these Terms and Conditions (collectively referred to as the "Services") and an individual (hereinafter referred to as the "User").

Attention! This site is an aggregator. We do not provide medical services. Specialists placed in the application and on the website are not our employees.

Please read these Terms and Conditions carefully before using the Services. We may modify these Terms and Conditions or modify any features of the Services at any time. You can view the most recent version of the Terms and Conditions by clicking the Terms of Use link on the Services. You accept the Terms using the Services and accept any changes to the Terms and Conditions while continuing to use the Services after we publish the changes.

1. Privacy

1. Using Services, you agree to processing of your information according to our Privacy policy of http://ydo.health/politika-konfidenczialnosti.html.

2. Important information about your use of the Services

2. Do not use emergency medical services. if you need a medical emergency, call 911 or 112 (for Russia) immediately.

2.1. We ourselves do not provide the services of physicians or other health care providers (collectively referred to as "Providers"). All Providers and users are independent of www.ydo.health (and the Ydo Health app) and simply use the Services to contact you. Any information or advice received from Supplier comes from Supplier and not from www.ydo.health (and the Ydo Health application). Your interaction with users and providers through the Services should not replace your relationship with your regular healthcare providers. The Service Administrator does not guarantee the uninterrupted operation of the Service.

2.2. Neither www.ydo.health (and the Ydo Health application) nor its licensors or suppliers, nor any third party promoting the Services or providing you with a link to the Services, shall be responsible for any professional advice you receive from the Supplier through the Service, nor for any information received from our Services. You acknowledge that you rely on any Providers or information provided by the Services solely at your own risk and you accept full responsibility for all risks involved.

2.3. www.ydo.health (and the Ydo Health app) makes no representations or warranties with respect to the training or skills of any users and providers using the Services. Ultimately, you are responsible for selecting a specific Service Provider.

2.4. All users, specialists, service providers undergo mandatory moderation with confirmation of the necessary qualification and education for the implementation of activities. The platform is not responsible for the accuracy of the above information.

2.5. You hereby confirm that you are physically in the country (state) specified by you as your current location in the Services. You acknowledge that your ability to access and use the Services is based on the veracity of this certificate and that the Vendors you access through the Services rely on this certificate to communicate with you. In the event that your certification is incorrect, you agree to reimburse www.ydo.health (and the Ydo Health app) and the Providers with whom you interact for any losses, costs or claims associated therewith.

2.6. By using the site or app, you agree that any advice or opinion is not correct and requires a doctor's visit.

2.7. The information posted in the Service databases is informational in nature and cannot replace medical advice.

2.8. Site and application - an aggregator in which you can get a second opinion of a specialist or consultant. We are not responsible for the accuracy of the data provided and the qualifications of the users.

2.9. The text of the agreement is a public offer. By accessing any page of the Site or the Application, the User shall be deemed to have joined this Agreement.

2.10. The user agrees that any materials on the information resource can be accompanied by advertising.

2.11. Copying or any unauthorized use of the Service materials is prohibited.

2.12. In case of making payments, the User confirms that he has read and accepts the terms of payment services conducting money transfer operations.

2.13. Using the information resource, the User agrees to receive from its owner at the e-mail address and/or telephone number specified during registration, information messages, as well as other information, including advertising.

2.14. We do not store user data, medical history, or other sensitive information.

2.15. Users are prohibited from exchanging contacts and personal data in the application and on the site. Violation of this condition entails blocking your account and funds. The administration of the resource independently monitors the chat and video call to identify the facts of violation.

To access Providers through the Services, you must first create a custom user account ("Account") by providing certain information. You agree that you will not create more than one Account or create an Account for anyone other than yourself (except for additional accounts created for minor children whose parent or legal guardian you are). You agree to provide true, accurate, up-to-date and complete information in the form of account registration and to keep this information up-to-date and up-to-date as required.

The creation by the Service Administration of doctor profiles in the Service database ensures the achievement of a socially significant goal - the realization of the patient's rights to choose a doctor and to access information about doctors, their education and qualifications, guaranteed by Art. 10, 19 and 21 of the Federal Law of 21.11.2011 No. 323-FZ "On the Basics of Health Protection of Citizens in the Russian Federation."

You represent and warrant that you are 18 years old and that you have the legal right and ability, on your behalf or on behalf of a minor child whose parent or legal guardian you are, to agree to these Terms of Use.

The administration of the Service may close the access of the User, who is a medical organization or doctor, to the Personal Account in case of deliberately false information in the User's profile.

Prohibited behaviour

You may not access or use, or attempt to access or use, the Services to take any action that may harm us or any third party, interfere with the Services, or use the Services in a manner that violates any laws. For example, and _ without restriction, you May not:

transmit any message or information under a false name or otherwise misrepresent your identity or origin of the material you transmit;
use of profanity and personal insults to doctors, other Service Users or any third parties;
provide incorrect, inaccurate, irrelevant or incomplete information in the registration form;
transmit any communication or information which is unlawful, defamatory, defamatory, obscene, fraudulent, predatory to minors, disturbing, threatening or hateful;
placement and/or distribution of content that constitutes an act of unfair competition, namely registered unreliable reviews, with both negative and positive ratings;
transmit any message or information that violates or violates the rights of intellectual property, privacy or publicity of others;
reproduce, relay, distribute, distribute, sell, publish, broadcast or distribute content received through the Services to anyone without prior express permission;
participate in unauthorized search, "scraping" or collection of content or personal information, or use any other unauthorized automated means to collect information;
take any action that places unreasonable or disproportionate strain on our network or infrastructure;
use any device, software or procedure to interfere with or attempt to interfere with the proper operation of the Services or any activity carried out in the Services or attempt to investigate, scan, test a vulnerability or compromise the security of any system or network;
attempt to modify, translate, decrypt, decompile, disassemble, reconstruct or create derivative works of any software constituting or in any way constituting part of the Services; or
participate in any other act which restricts or prevents any person from using or using the Services or which in our own opinion exposes us or any of our users, affiliates or any other third party to any liability, damage or damage of any type.

The administration of the Service has the right to block the User's Personal Account if it violates the terms of this License Agreement.
Violations of system or network security can lead to civil or criminal liability. We may investigate and cooperate with law enforcement agencies to prosecute users who violate the Terms and Conditions. We may suspend or terminate your access to the Services for any reason or without at any time without notice.

Cooperation with specialists.

The administration of the Service shall not be responsible for any inaccuracy relating to the descriptive information about medical organizations and doctors presented on the Service, nor for the services or products offered by these medical organizations or doctors.

Specialists should not prescribe treatment or write prescriptions/treatment plan. It is permissible to give only a second opinion and remind you to consult with your doctor.

Responsibility for the damage caused lies with users and specialists in the application and on the site.

Posting data on medical organizations and doctors on the Service does not guarantee that they have a license to provide medical activities, since the purpose of the Service is not to advertise and sell the services of medical organizations and doctors, but to provide a platform for free exchange of views, including about unscrupulous medical organizations and unprofessional doctors.

Comments and reviews of Users are subjective assessment judgments of their authors and are not related to the Administration of the Service.

The administration of the Service is objectively limited in its ability to qualify the judgments of the users of the Service as a personal opinion that is not subject to verification for validity or a statement of fact, and cannot determine the accuracy of information posted by users on the Service. The relevant assessment is the exclusive prerogative of the court.

The administration of the Service shall not be responsible for subjective judgments of users. The administration of the Service will remove the disputed information from the Service, but only if there is a court decision establishing that the relevant information distributed by the User on the Service tarnishes the reputation of the medical organization or doctor and is not true.

The administration of the Service may close the access of the User, who is a medical organization or doctor, to the Personal Account in case of deliberately false information in the User's profile.

The special specialist must have the status of self-employed. The administration of the service is not responsible for the absence of such a status from a specialist. Self-employed - a person applying a special tax regime as part of an experiment in accordance with the Federal Law of 27.11.2018 N 422-FZ "On Conducting an Experiment to Establish a Special Tax Regime" Tax on Professional Income. "

The processing of personal data of doctors and consultants is carried out by the Company in accordance with paragraph 7, 11 of Part 1 of Art. 6 of Federal Law No. 152-FZ of 27.07.2006 "On Personal Data."

Consent to the processing of personal data

I, the subject of personal data, in accordance with the Federal Law of July 27, 2006 No. 152 "On Personal Data," grant Your Doctor Online LLC consent to the processing of my personal data indicated by me on the pages of the website https ://www.ydo.health/on the Internet and mobile application, when filling out web forms, the nature of the information of which implies or allows the inclusion of the following personal data in them:

surname, first name, patronymic (if any);
date of birth;
photography;
phone number;
email address;
information on education;
information about the profession.
with the purpose of forming a personal account, providing access to a personal account, carrying out information mailings, collecting statistical information, updating information on medical institutions and doctors on the site to inform citizens in an accessible form about medical workers and conducting an independent assessment of the quality of services provided by medical organizations, ensuring the ability for users to publicly share subjective opinions about my activities on the specified site.

Consent is provided for the following actions (operations) with the personal data specified in this consent: collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, blocking, deletion, destruction carried out using automation means (automated processing).

I confirm that I am familiar with the requirements of the legislation of the Russian Federation establishing the procedure for the processing of personal data, with the Operator's policy regarding the processing of personal data, as well as with my rights and obligations in this area.

The consent is valid upon achievement of the processing goals or when there is no need to achieve these goals.

Consent may be withdrawn by me at any time on the basis of my written application. I understand that even if this consent is withdrawn, my personal data may be processed on other legal grounds (including cases of processing personal data subject to publication or mandatory disclosure in accordance with federal law) and/or on the basis of consent given to another person allowing the processing of my personal data on the specified website.

The commission that holds the platform is equal to 10% of the cost of the appointed consultation.

Terms of payment

2.1. This Agreement is for the purpose of controlling the Account Holder and ensuring settlements between the parties to the Transaction concluded through the Website.

2.2. To enter into the Agreement, the resource visitor must be a registered user of the Site.

2.3. The conclusion of this Agreement is carried out by accepting the visitor of this offer by clicking on the corresponding button. Acceptance of the offer means the full and unconditional consent of the visitor to the terms of this Agreement (clause 3 of article 438 of the Civil Code of the Russian Federation).

3. Content of the agreement

3.1. This Agreement defines the following settlement procedure for a Transaction using an invoice:

3.1.1. User on the Site:

- confirms its desire to execute the Transaction;

- agrees to the terms of settlement under the Transaction using the service www.ydo.health;

- place sufficient funds on the account to make settlements under the Transaction;

- confirms that the Account Holder has made all or part of the payments to the specific counterparty under the Transaction, including the payment to the Account Holder for the use of the Site provided for in the User Agreement.

3.1.2. Account Holder:

- gives an order to transfer funds to a specific counterparty under the transaction no later than the business day following the day of receipt of the user's confirmation of payments. At the same time, the date of payment under the Transaction by the User will be the date when the Bank debits funds from the account to a specific counterparty, including to the Account Holder of the payment for using the Site provided for by the User Agreement;

- gives an order to transfer funds to the user no later than the business day following the day when the counterparty credited funds under the Transaction to the account. In this case, the date of payment under the Transaction in this case will be the date of crediting funds to the account by the counterparty.

- keep records of the funds received in the account in the context of each user/specific counterparty; - controls the amounts, cases and grounds of transfers under the Transaction; - informs the user and the counterparty about the completed settlements under the transaction using the account by posting information about transfers on the virtual account.

3.2. The account holder does not contribute funds to the account, settlements under the Transaction are carried out at the expense of the parties to the Transaction.

4. Rights and obligations of the parties.

4.1. The user, being the owner of funds, has the right to:

- determine the number of persons under the Transaction to whom the funds placed in the virtual account can be transferred;

- instruct the Account Holder to transfer funds to the counterparty's account under a particular Transaction;

- refuse to transfer funds under the Transaction until the Account Owner sends an order to the Bank to transfer funds to the counterparty under the Transaction;

- require the Account Holder to provide information on the transactions with the funds, the rights to which belong to him.

4.2. The User undertakes to:

- Provide reliable identification information for the purpose of entering into this Agreement.

4.3. The account holder shall:

- execute the User's instructions on the transfer of funds to the address of the specific counterparty under the Transaction within the limits available on the internal account;

- issue instructions to perform operations on the virtual account to the user within the amount credited by the counterparty under the Transaction;

- independently keep records of the user's funds in the virtual account, in the context of each user, as well as independently determine and control the amounts, cases and grounds of transfers under the virtual account.

- when terminating the virtual account agreement, transfer the balance of funds to users in proportion to the amount belonging to a specific user.

Payment to specialists and counterparties is made according to the established amount within the framework of the transaction (transactions), no later than 3 banking days, after the withdrawal of funds from the personal account (pressing "withdrawal of funds" in the profile tab).

Payment Authorization

By providing a credit card or other payment method accepted by www.ydo.health (and the Ydo Health app) (the "Payment Method"), you expressly agree that we are authorized to charge the Payment Method any fees for your use of the Service along with any applicable taxes. Please note that www.ydo.health (and the Ydo Health app) may not receive full information from your health insurance plan, if applicable, regarding the applicable co-payment due from you for the consultation. As such, you may be billed more than once per consultation to account for additional co-payments due, if any. If you choose not to enter billing details for your health plan, you will decide that this will be treated as a self-payment, thereby refusing to file claims under the health plan.

You agree that authorization to debit your Payment Method remains in effect until you revoke it in writing and agree to notify www.ydo.health (and the Ydo Health app) of any changes to your Payment Method. You confirm that you are an authorized user of the Payment Method and will not dispute a fee for the Services that corresponds to the consultation fee or surcharge required by your health insurance plan. You acknowledge that the initiation of ACH transactions into your account must comply with the applicable laws of your country. If the ACH transaction is rejected due to insufficient funds, www.ydo.health (and the Ydo Health app) may, at its discretion, attempt to process the payment again at any time within 30 days.

You acknowledge and agree that consultation fees may increase at any time.

When paying for an order with a bank card, payment processing (including entering a card number) takes place on the secure page of the processing system, which has passed international certification. This means that your confidential data (card details, registration data, etc.) is not received by the online store, their processing is fully protected and no one, including our online store, can get personal and bank data of the client. When working with card data, the information protection standard developed by international payment systems Visa and MasterCard - Payment Card Industry Data Security Standard (PCI DSS) is used, which ensures secure processing of the details of the Bank Card of the Holder. The data transfer technology used guarantees security for transactions with Bank cards by using the Secure Sockets Layer (SSL), Verified by Visa, Secure Code, and closed banking networks with the highest degree of protection. In case of a refund, the funds are returned to the same card with which the payment was made.

RETURN

Attention! Dear customers, we inform you that when requesting a refund in case of refusal to purchase, the refund is made exclusively to the same bank card with which the payment was made! Returns are made in the 24 hour, however, can reach 30 days, depending on your bank. To return, you need to contact refund @ ydo.health

Intellectual property rights

Services are protected by copyright laws. All copyrights for the Services are owned by us or our third-party licensors to the full extent permitted by the Copyright Act and all international copyright laws. You may not publish, reproduce, distribute, display, perform, edit, adapt, modify or otherwise use any part of the Services without our written consent.

Password security

You are solely responsible for the security of your username and password and for any use of the Services using your username and password. You must not share your username or password with any third party or allow third parties to access the Services using your username and password. You agree to notify us if you have reason to believe that your username or password has been lost, compromised, or otherwise misused. We reserve the right to revoke or deactivate your username and password at any time.

Website and third-party content

Except for information you receive directly from the Providers, the contents of the Services shall not be treated as medical advice. You should always contact a qualified health care professional for diagnosis and treatment, including information about which medications or treatments may be appropriate for you. NO CONTENT OF THE SERVICES CLAIMS OR WARRANTS THAT ANY PARTICULAR MEDICINE OR TREATMENT IS SAFE, APPROPRIATE OR EFFECTIVE FOR YOU. www.ydo.health (and the Ydo Health app) does not recommend or endorse any specific tests, providers, medicines, products or procedures.

Services can provide links to third-party content. You acknowledge and agree that we are not responsible for the availability of such third party content and we do not control, approve, sponsor, recommend or otherwise assume responsibility for such content. The user uses any related third-party content at their own peril.

Publication of the User's comment or feedback by the moderator of the Service Administrator does not mean that the Service Administration shares the opinion of the author of the comment or feedback.

Consent to services

The Service respects and maintains patient confidentiality with respect to protected health information under the Health Insurance Portability and Accountability Act ("HIPAA") and, in accordance with the provisions of HIPAA, will obtain the express consent of the patient before transmitting any information to identify the patient to a third party for purposes other than treatment, payment or delivery of health care services.

Waiver of warranties; Limitation of liability

You use the Services at your own risk. The Services are provided "as is" without any express or implied warranties, including but not limited to warranties of title, suitability for sale, suitability for a particular purpose, non-infringement or other infringement. We do not warrant the adequacy, relevance, accuracy, likely results or completeness of the Services or any third-party sites associated with or from the Services, or that the features provided will be uninterrupted, virus-free or error-free. We expressly disclaim any liability for any errors or omissions in the content included in the Services or any third-party sites associated with the Services or from the Services. some jurisdictions may not allow the exclusion of implied warranties, so some of the exceptions above may not apply to you.

Under no circumstances are we or our parents, subsidiaries, affiliates, licensors, suppliers and their directors, officers, affiliates, subcontractors, employees, agents and assignees will not be liable for any direct or indirect, special, incidental, indirect or punitive damages, lost profits or other damages, arising from the use of the Services, any interruption in the availability of the Services, delay in operation or transmission, computer virus, data loss or use, misuse, trust, viewing, manipulation or otherwise using the Services or Data, collected through the Services, even if one or more of them were warned of the possibility of such damage or loss. AS SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF ACCIDENTAL OR CONSEQUENTIAL DAMAGES, THE LIABILITY OF www.ydo.health (and the Ydo Health applications) IN SUCH JURISDICTIONS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree that your sole remedy against any claims arising out of or in connection with the Services will be termination of the Services.

You acknowledge and agree that www.ydo.health (and the Ydo Health app) is not engaged in medical practice and that www.ydo.health (and the Ydo Health app) does not determine the appropriate use of services for medical purposes. www.ydo.health (and the Ydo Health app), its licensors, providers, and all third parties who promote services or provide you with a link to services expressly waive any liability related to the provision of health services through the service, including but not limited to liability for medical error.

www.ydo.health (and the Ydo Health app) as an aggregator does not provide health services and urges all users to refrain from medical advice, but is not responsible if someone mistakenly gives their opinion or advice.

The owner of the information resource may, at any time and without prior notice to the Users, at its discretion, delete, block or forcibly change any information contained on the resource, including information about users.

The information posted on the website is of a reference nature. The owner of the information resource does not guarantee its reliability and compliance with modern scientific achievements. The owner of the information resource strongly recommends that you seek qualified medical care directly from the doctors of the required specialization.

Since identification of users and visitors of the information resource is difficult due to technical reasons, the Owner of the information resource is not responsible for the fact that the registered users are really those persons who claim to be, and is not responsible for possible damage caused to Users or other persons for this reason.

The owner of the information resource is not responsible for possible interruptions in the operation of the information resource, as well as for the safety of information related to the User.

The owner of the information resource shall not be liable for any losses due to the use or impossibility of using the resource, as well as unauthorized access to the User's information.

The owner of the information resource shall not be responsible for the use (lawful and unlawful) of the materials placed by the User.

Compensation

You agree to indemnify, protect and indemnify us and our parent companies, subsidiaries, affiliates, licensors, suppliers and their directors, officers, affiliates, subcontractors, employees, agents and successors against any and all losses, costs, expenses (including reasonable attorney fees and expenses), claims, damages and liabilities relating to your use of the Services or related thereto, and any alleged breach by you of these Terms and Conditions. We reserve the right to assume exclusive protection of any claim under which We are entitled to damages under this section. In this case, you must provide us with the cooperation that we reasonably request.

Miscellaneous

These Terms and Conditions constitute a complete agreement between you and us superseding any prior or concurrent communications and suggestions (whether oral, written or electronic) between you and us. If any provision of these Terms is deemed unenforceable, it will not affect the validity or applicability of the remaining provisions and will be superseded by the enforceable provision which most closely corresponds to the intent underlying the unenforceable provision. You agree that there is no joint venture, partnership, employment or agency between you and us as a result of these Terms or your access to or use of the Services.

Our failure to enforce any provision of these Terms or the response to a breach by any party shall not disqualify us from subsequently enforcing any provision or condition of the Terms or from responding to any breach. Nothing contained in these Terms shall detract from our right to comply with governmental, judicial and law enforcement requests or requirements relating to your use of the Services or the information provided or collected by us in relation to such use.

www.ydo.health (and the Ydo Health app) does not directly or indirectly practice medicine or provide medical services.

The mobile application Your Doctor Online (www.ydo.health) uses pictures uploaded by users to create avatars, exchange information within the application and to identify the user. All uploaded files are protected and are not transferred to third parties without the user's consent. Please note, that by uploading your pictures and photographs, you agree to this privacy policy.

You are responsible for ensuring that anyone with authorized access to your Services account complies with the provisions of this End User Agreement.

The consent is valid upon achievement of the processing goals or when there is no need to achieve these goals.

YOUR DOCTOR ONLINE LIMITED LIABILITY COMPANY (OGRN 1237700394084 /TIN 9726046636)

Legal address: Suburban Highway 5 to 4, room 1. (End Entrance)

e-mail: hello@ydo.health

www.ydo.health

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